Question 1 The health care team is having difficulty communicating with a patient from a non-English-speaking culture An interpreter has not yet been located Which behaviors might the patient demonstrate because of this communication issue? Select all that apply 1. Withdrawing 2. Hostility 3. Belligerence 4. Uncooperativeness 5. Apathy Question 2 A group of nurses talking are overheard using jargon that is consistent with the nursing profession Which behavior are the nurses demonstrating? 1. Socialization 2. Ethnicity 3. Acculturation 4. Heritage consistency

Question 1: The health care team is having difficulty communicating with a patient from a non-English-speaking culture. An interpreter has not yet been located. Which behaviors might the patient demonstrate because of this communication issue? Select all that apply.

1. Withdrawing
2. Hostility
3. Belligerence
4. Uncooperativeness
5. Apathy

When faced with a communication barrier due to a lack of an interpreter, a patient from a non-English-speaking culture may exhibit various behaviors as a result. Understanding these potential behaviors is essential for the healthcare team to appropriately address the situation and provide the best possible care.

1. Withdrawing: It is possible that the patient may withdraw from interactions or become passive due to frustration and feeling overwhelmed by the inability to communicate effectively. They may feel isolated and marginalized, leading to a sense of helplessness and disengagement.

2. Hostility: Communication difficulties can lead to frustration, which may manifest as hostility in some individuals. The patient may express their anger or irritation towards the healthcare team, feeling misunderstood or unsupported. This behavior can be a defensive reaction to the stress caused by the inability to convey their needs or concerns.

3. Belligerence: Similar to hostility, belligerence can be a behavioral response to the patient’s frustration and internalized stress. This behavior might manifest as aggression or confrontational actions towards the healthcare team. The patient may feel compelled to defend their perspective or demand attention due to the perceived lack of understanding and helplessness experienced.

4. Uncooperativeness: Communication barriers can hinder the patient’s ability to comprehend information provided by the healthcare team. In response, the patient may exhibit uncooperative behaviors, such as resisting medical procedures or neglecting prescribed treatments. This lack of cooperation can stem from their frustration with the healthcare system’s inability to meet their communication needs.

5. Apathy: Communication difficulties may lead to a sense of apathy or indifference in some patients. The patient may feel hopeless or resigned to their circumstances, believing that their needs will not be understood or addressed. This behavior can contribute to decreased engagement with healthcare professionals and reduced compliance with treatment plans.

It is important for the healthcare team to recognize these potential behaviors and respond with empathy, patience, and efforts to locate an interpreter or alternative communication strategies to bridge the language gap. By addressing the communication issue effectively, the team can enhance the patient’s experience, reduce their distress, and improve the overall quality of care provided.

Reference:

Smith, A., & Harper, D. (2018). The Impact of Language Barriers on the Quality of Care: Mechanisms and Outcomes. In Oxford Research Encyclopedia of Communication. Oxford University Press.