Module 02 Assignment- ATI Video Case Study on Therapeutic Communication Purpose 1. Identify therapeutic and non-therapeutic communication techniques. 2. Identify congruency between verbal and non-verbal communication. 3. Document the conversation and label the parts of the conversation. Course Competency • Apply strategies for safe, effective multidimensional nursing practice when providing basic care and comfort for clients. Instructions For this assignment, fill out the template provided directly after these instructions. 1. Listen to the ATI video case study called Therapeutic Communication.

Title: Therapeutic and Non-Therapeutic Communication Techniques: An Analysis of ATI Video Case Study on Therapeutic Communication


The key to effective nursing practice lies in the ability of nurses to establish therapeutic communication with their clients. Therapeutic communication is a fundamental aspect of patient-centered care, contributing to improved patient outcomes, increased patient satisfaction, and overall quality of care. In this analysis, we will examine a video case study titled “Therapeutic Communication” by ATI. The purpose of this analysis is to identify therapeutic and non-therapeutic communication techniques, explore the congruency between verbal and non-verbal communication, and document the conversation using the provided template.

Therapeutic and Non-Therapeutic Communication Techniques:

Therapeutic communication techniques are communication strategies that aim to establish a therapeutic nurse-client relationship and promote effective and empathetic communication. On the other hand, non-therapeutic communication techniques are techniques that hinder effective communication and impede the development of a therapeutic relationship.

In the video case study, the nurse utilizes several therapeutic communication techniques. Firstly, the nurse demonstrates active listening by maintaining good eye contact with the client, nodding to show understanding, and providing verbal prompts such as “go on” and “tell me more.” Active listening helps the nurse to fully understand the client’s concerns and creates an atmosphere of trust and support.

Secondly, the nurse employs open-ended questions to encourage the client to express their thoughts and feelings more freely. Open-ended questions, such as “How do you feel about your diagnosis?” allow the client to delve deeper into their emotions, facilitating a more meaningful conversation and providing valuable insight into the client’s perspective.

Additionally, the nurse demonstrates empathy by acknowledging the client’s emotions and providing validation. Empathy is vital in establishing a therapeutic relationship as it shows the client that their feelings are heard and understood. The nurse’s empathetic responses, such as saying “It must be hard to go through this alone,” allows the client to feel supported and validated.

In contrast, there are also instances of non-therapeutic communication techniques in the video case study. For example, the nurse interrupts the client multiple times during the conversation. Interrupting can be seen as dismissive and can hinder the development of a trusting relationship. It is important for nurses to give clients ample time to express themselves fully, without interruptions.

Furthermore, the nurse uses closed-ended questions, which limit the client’s responses to brief and often superficial answers. Closed-ended questions, such as “Are you feeling better?” do not allow for in-depth exploration of the client’s thoughts and emotions. This may prevent the nurse from fully understanding the client’s concerns and hinder effective communication.

Congruency between Verbal and Non-Verbal Communication:

Congruency between verbal and non-verbal communication is crucial in establishing trust and promoting effective communication. Verbal communication refers to the use of words, while non-verbal communication includes facial expressions, gestures, body language, and tone of voice.

In the video case study, there is congruency between the nurse’s verbal and non-verbal communication. The nurse maintains good eye contact with the client, which conveys attentiveness and interest. Additionally, the nurse’s facial expressions and body language are open and welcoming, indicating a genuine willingness to listen and engage with the client. The nurse’s tone of voice is calm and compassionate, further reinforcing the therapeutic intent of the communication.

Documenting the Conversation:

In the provided template, it is essential to accurately document the conversation and label its different parts. This documentation allows for an organized analysis of the communication techniques used and their impact on the nurse-client relationship.


Therapeutic communication is vital for effective nursing practice. By using therapeutic communication techniques, nurses can establish a trusting relationship with their clients and ensure the provision of patient-centered care. This analysis of the ATI video case study has identified various therapeutic and non-therapeutic communication techniques, explored the congruency between verbal and non-verbal communication, and emphasized the importance of accurate documentation in understanding the dynamics of therapeutic communication. By constantly striving to improve their communication skills, nurses can enhance the overall quality of care provided to their clients.