HA4300D – Healthcare Management and Supervision Discussion 02: Healthcare Management Skills Healthcare Managers have various functions, skills, and roles in a variety of settings. Due to the versatility of the HC profession, basic management principles are key skills to possess. Discuss the management functions of planning, organizing, leading, and controlling. Give an example of each using a HC related function that is performed in a healthcare setting (hospital, clinic, skilled nursing facility). Umiker’s Management Skills for the New Health Care Supervisor—Vitalsource #magicMAN61


Healthcare management is a diverse and complex field with various functions and roles in different healthcare settings. In order to be effective in their roles, healthcare managers must possess basic management principles and skills. In this discussion, we will focus on four key management functions: planning, organizing, leading, and controlling. We will examine each function and provide examples of how they are performed in a healthcare setting such as a hospital, clinic, or skilled nursing facility.

Management Function 1: Planning

Planning is a critical management function that involves setting goals and determining the best course of action to achieve those goals. In healthcare management, planning may involve developing strategies, establishing objectives, and allocating resources to meet the needs of patients and the organization as a whole.

An example of planning in a healthcare setting could be the development of a strategic plan to improve patient satisfaction in a hospital. The healthcare manager would assess the current level of patient satisfaction, identify areas for improvement, and develop a plan to address those areas. This could include initiatives such as implementing new technology to streamline processes, training staff to provide better customer service, and implementing patient feedback systems to monitor and improve patient satisfaction.

Management Function 2: Organizing

Organizing involves coordinating and arranging resources, people, and tasks to achieve organizational goals. In healthcare management, organizing may involve creating organizational structures, assigning responsibilities, and ensuring that resources are effectively utilized.

For example, in a clinic setting, the healthcare manager may be responsible for organizing the scheduling of healthcare providers to ensure that each provider has an appropriate number of patient appointments. The manager would need to consider factors such as patient demand, provider availability, and staff workload to create an efficient and balanced schedule. This would involve coordinating with different departments, such as front desk staff and medical assistants, to ensure that the schedule runs smoothly and patients receive timely and appropriate care.

Management Function 3: Leading

Leading is the management function that involves guiding and influencing others to achieve organizational goals. In healthcare management, this may involve inspiring and motivating healthcare professionals, creating a positive work environment, and promoting teamwork and collaboration.

In a skilled nursing facility, for example, the healthcare manager may take on a leadership role by implementing a culture of continuous improvement and quality care. This could involve conducting regular team meetings to discuss patient care outcomes, recognizing and rewarding staff for their contributions, and providing ongoing education and training to continuously improve the quality of care provided. By leading by example and empowering staff, the healthcare manager can create a positive work environment that promotes teamwork and the delivery of high-quality care to patients.

Management Function 4: Controlling

Controlling is the management function that involves monitoring and evaluating organizational performance to ensure that goals are being met and taking corrective actions if necessary. In healthcare management, controlling may involve measuring and tracking key performance indicators, analyzing data, and making necessary adjustments to improve performance.

For instance, in a hospital setting, the healthcare manager may be responsible for controlling infection rates. This could involve monitoring infection rates, analyzing trends, and implementing interventions to reduce infections. The manager may establish protocols for proper hand hygiene, ensure the availability of necessary supplies and equipment, and provide ongoing education and training to staff. By monitoring infection rates and taking appropriate actions, the manager can ensure that the hospital maintains a safe and infection-free environment for patients.


In conclusion, healthcare managers play a crucial role in healthcare settings by performing various management functions. These functions include planning, organizing, leading, and controlling. Through effective planning, healthcare managers can set goals and develop strategies to meet organizational objectives. By organizing resources and tasks, managers can ensure that the necessary resources are in place to deliver high-quality care. Through effective leadership, managers can inspire and motivate healthcare professionals to provide the best care possible. Lastly, through controlling, managers can monitor performance and take necessary actions to continuously improve the delivery of healthcare services. By understanding and effectively performing these management functions, healthcare managers can contribute to the success and effectiveness of healthcare organizations.