1. Review the HCAPHS survey document. 2. Choose one of the questions on the survey and research an intervention to improve patient satisfaction on that question. 3. find an article for your solution  (Do NOT include “increased staffing” as your solution.) 4. write a video presentation describing a systems-based solution, according to the research  not more than 5 minutes and state the author first name, year of publication and the journal title. Purchase the answer to view it

Title: Improving Patient Satisfaction: A System-Based Approach to Address Healthcare Questionnaire Results


Patient satisfaction has emerged as a crucial aspect of healthcare quality, becoming a widely recognized performance measure in modern healthcare systems. Meeting patient expectations and delivering high-quality care are essential for improving patient satisfaction. This assignment aims to review the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHS) survey document, select a survey question, research an intervention to enhance patient satisfaction on that question, and present a video presentation outlining a systems-based solution in accordance with the chosen research.

Review of the HCAPHS Survey Document:

The HCAPHS survey, developed by the Centers for Medicare and Medicaid Services (CMS), measures patients’ perspectives on hospital care and satisfaction during their hospital stay. The survey consists of multiple questions covering various aspects of the patient experience, including communication with healthcare providers, responsiveness of staff, pain management, and discharge information, among others. These questions provide valuable insights into areas that require improvement to enhance patient satisfaction.

Selection of a Survey Question:

After reviewing the HCAPHS survey, one question that could be focused on is related to communication with doctors or nurses. This question assesses patients’ perceptions of how well healthcare providers communicate with them. Effective communication between patients and healthcare providers is crucial for ensuring patient satisfaction, as it can significantly influence patients’ understanding of their condition, decision-making, and overall experience.

Researching an Intervention to Improve Patient Satisfaction:

To identify an intervention that could enhance patient satisfaction in the context of communication with healthcare providers, it is important to review relevant literature and evidence-based practices. For this purpose, a search was conducted in academic databases such as PubMed and Google Scholar, using keywords such as “patient satisfaction,” “communication,” “intervention,” and “healthcare.” A critical analysis of pertinent research articles was performed to identify an appropriate intervention.

One such intervention that has been shown to improve patient satisfaction in the area of communication is the implementation of bedside shift reporting (BSR). Bedside shift reporting is a process where the oncoming and offgoing healthcare providers discuss the patient’s condition, care plan, and goals directly at the bedside, in the presence of the patient and their family members. This practice enables better communication and engagement with patients, thereby improving the patient-provider relationship and patient satisfaction.

Evidence Supporting Bedside Shift Reporting:

A study by Johnson et al. (2014) published in the Journal of Nursing Care Quality examined the impact of implementing bedside shift reporting on patient satisfaction. The study found that the introduction of BSR significantly increased patient satisfaction ratings related to communication with healthcare providers. By involving the patient in the shift handover process, BSR facilitated understanding and ensured that patients’ concerns and preferences were appropriately addressed. The study concluded that BSR could be a valuable intervention to improve patient satisfaction, particularly in the domain of communication.

Video Presentation – Systems-Based Solution:

In this video presentation, a systems-based approach to improve patient satisfaction through the implementation of bedside shift reporting will be discussed. Bedside shift reporting is a structured process that involves multiple stakeholders, including healthcare providers, patients, and family members. This approach enhances communication and collaboration, leading to improved patient satisfaction.

According to Johnson et al. (2014), the implementation of bedside shift reporting requires a systematic approach involving the following steps: 1) educating healthcare providers about the benefits and process of BSR, 2) training healthcare providers on effective communication skills and the specific protocol for conducting BSR, 3) engaging patients and family members by explaining the purpose and benefits of BSR, and 4) monitoring and evaluating the implementation of BSR to ensure adherence and identify areas for improvement.


In conclusion, improving patient satisfaction is a critical component of healthcare quality. Choosing a survey question from the HCAPHS questionnaire related to communication with healthcare providers, an intervention such as bedside shift reporting can significantly enhance patient satisfaction. By involving patients in the handover process, this systems-based approach improves communication, patient engagement, and overall satisfaction. The video presentation will further illustrate the importance and implementation of this intervention, citing Johnson et al.’s research article as a reputable source supporting the effectiveness of bedside shift reporting in improving patient satisfaction.